We (Pinnacle Credit Services) are hiring a Manager, Collection and Operations to join our team.

Location: Aljunied

RESPONSIBILITIES:

• Collection management, operation and project management
• Implement service strategies and service improvement
• Conduct Performance Review including ensuring adherence to the Service Level Agreement
• Team building and management
• Maintain strong and cordial relationship with all clients
• Customer sales and services advocacy
• Familiar with MAS Guidelines on Outsourcing (OSPAR)
• System implementation, integration and management
• Any other ad hoc duties / projects assigned

REQUIREMENTS:

• Candidates should possess minimum Degree in any discipline or relevant experience
• Good communication skills, both verbal and written
• Good presentation skills
• Meticulous and with good interpersonal skills
• Able to perform well under pressure and tight deadlines with minimum supervision
• Minimum 3 to 4 years of relevant experience

REQUIREMENTS:

• 9.00am to 7.00pm (Monday to Thursday)
• Friday: 9.00am to 6.00pm
• 5 day work week
• Office hours

Salaries and Benefits:

- Annual Leave / Birthday Leave / Childcare Leave / Maternity Leave / Paternity Leave
- Medical coverage provided
- Incentive for staff referral