Brief Job Description:

Join our team as a Volunteer Engagement Intern and be part of a growing equine-assisted services industry in Singapore. You will train and support inspiring volunteers, connect with organisations to build partnerships, assess volunteer impact through insightful surveys, and ensure everyone has a rewarding experience. If you love working with people and horses /animals and enjoy rolling up your sleeves in both an office and a stable environment, this is the perfect opportunity for you to make a difference!

Roles & Responsibilities:

1. Volunteer Engagement Support (B2C)

- Serves as the first point of contact between a Volunteer and EQUAL, representing EQUAL's brand and directly impacting the volunteer experience.

- Support the volunteer's onboarding experience by ensuring a volunteer completes all the necessary steps to sign up as an EQUAL's volunteer.

- Train volunteers in the areas of stable maintenance and elderly befriending programs.

- Build mutually beneficial relationships with volunteers, from diverse backgrounds.

- Co-design and execute volunteer appreciation and welfare initiatives.

- Generate and record actionable insights on volunteer performance and competencies.

- Co-develop compelling and inspiring marketing messages to volunteers throughout the volunteer's lifecycle journey (attract, recruit, engage, onboard, manage, communicate, and report on volunteer activity).

- Develop recommendations on both immediate and long-term improvements of the volunteer's experience and the volunteer's impact on beneficiaries.

- Actively seek to interact and understand volunteers' motivations and skillsets to improve job matching and potential partnership opportunities.

2. Volunteer Partnership Engagement Support (B2B)

- Serves as the first point of contact between a Partner Organisation and EQUAL, representing EQUAL's brand and directly impacting the partnership terms and outcomes.

- Attend to the corporate's inquiries in a professional manner and anticipating their needs.

- Conceptualise, co-design and execute volunteer programmes with partner organisations.

- Generate and record actionable feedback by corporate partner organisations.

- Develop recommendations on both immediate and long-term improvements of the volunteer's experience and the volunteer's impact on beneficiaries.

- Monitor and flag potential corporate engagements that need to be followed up on.

3. Animal Welfare and Operations (Stable Maintenance) [First 3 months only]

- Once a week, 3 hours per session.

- Mucking and skipping of stables.

- Pushing/retrieving filled/empty bins to the bin collection point.

- Assist to distribute hay and water buckets to each of the horses.

- Grooming and leading of horses will be introduced only after completion of the progressive training.

4. Administrative Support

- Consistently update and maintain volunteer databases and records.

- Coordinate and provide timely and accurate scheduling of meetings and training sessions.

- Administrative support for volunteer recruitment campaigns and related publicity materials.

- Prepare compelling presentation decks for internal and external parties: volunteer trainings, corporate proposals, and Committee meetings.

- Event set up and tear down.

- Actively update Volunteer Management SOPs.

- Update inventory of VM assets (both digital and physical).

- Applying for financial claim reimbursements from approved grants.

5. Research and Analysis

- Record and analyze volunteer output and outcome metrics, on a bi-monthly basis.

- Conduct research on emerging trends and approaches in volunteer management.

- Analyze data and provide insights to support the development of volunteer management strategies.

6. General Support

- Provide general administrative and operational support to the volunteer management team.

- Assist in the implementation of volunteer management policies, processes, and initiatives.

- Support the team in fostering a community culture of kindness and volunteerism.

Learning Objectives & Outcomes:

1. Understand volunteer management principles and practices: the intern will gain practical knowledge and experience in volunteer recruitment, training, deployment, recognition, and retention strategies.

2. Developing communication and interpersonal skills: Through regular interaction with volunteers and stakeholders, the intern will enhance their ability to build positive relationships, provide support, and communicate effectively.

3. Exposure to event planning and project management: by assisting with volunteer recruitment campaigns, training programmes, and appreciation initiatives, the intern will develop skills in event planning, project coordination and execution.

4. Data analysis and research skills: the intern will have opportunities to conduct research on emerging trends in volunteerism, analyse data, and provide insights to support the development of volunteer management strategies.

5. Administrative and operational support experience: the intern will gain hands-on experience in providing admin and operational support, including database management, record-keeping and general office tasks, which are valuable transferrable skills.

These learning outcomes will equip the intern with a well-rounded understanding of volunteer management, practical skills in communication, event planning, as well as exposure to project management and stakeholder engagement.