Job Highlights

• Basic + Commissions + Incentives up to $6K
• Career Progression Opportunities
• Attractive Staff Benefit & Work Life Balance

Workplace at Downtown Line:

Rochor MRT, Jalan Besar MRT, Chinatown MRT

Working Days & Hours (5 days work week)

• Monday to Sunday 10:00am - 7:30pm
• 2 rest day(s) per week will be based on schedule

About the role

We are seeking an experienced TQM (Loan) to join our team in the Central Region. This full-time role is responsible for ensuring the highest quality standards in our lending operations.

What you'll be doing

• Develop and implement quality control processes to monitor the accuracy and completeness of loan documentation and underwriting decisions
• Conduct regular audits and inspections to identify areas for improvement in our lending practices
• Provide feedback and training to loan officers to enhance their skills and performance
• Collaborate with the compliance and risk management teams to ensure our products and services meet all relevant regulations and industry standards
• Analyse key performance metrics and recommend process enhancements to drive operational efficiency
• Support the continuous improvement of our mortgage lending workflow and technology systems

What we're looking for

• Experience in a quality assurance or loan auditing role within the financial services sector is an advantage
• Candidates who have passed the Money Lender Test would have an advantage
• Thorough understanding of lending regulations, underwriting guidelines and quality control best practices
• Strong analytical and problem-solving skills to identify and resolve issues in our lending operations
• Excellent communication and interpersonal skills to provide constructive feedback and training to team members
• Ability to work collaboratively across different departments and stakeholders
• Proficient in using data analysis tools and quality management software