The ServiceNow Program / Project Manager will oversee and manage the implementation and optimization of ServiceNow solutions within our organization. This role requires strong leadership, strategic planning, and technical expertise to ensure the successful delivery of projects that enhance our IT service management and business processes. The ideal candidate will be adept at managing cross-functional teams, communicating effectively with stakeholders, and driving continuous improvement initiatives.

Core Responsibilities

• Project Management: Lead the planning, execution, and delivery of ServiceNow projects, ensuring they are completed on time, within scope, and within budget.
• Stakeholder Engagement: Collaborate with internal stakeholders to understand their requirements and translate them into effective ServiceNow solutions.
• Team Leadership: Manage and mentor a team of ServiceNow developers, business analysts, and other project resources.
• Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of ServiceNow solutions.
• Change Management: Facilitate change management activities to ensure smooth adoption of new processes and technologies.
• Compliance and Standards: Ensure that all ServiceNow implementations adhere to industry best practices, regulatory requirements, and company policies.
• Reporting and Documentation: Maintain comprehensive project documentation and provide regular updates to senior management and other stakeholders.
• Risk Management: Identify potential risks and develop mitigation strategies to minimize their impact on project success.

Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A Master's degree is a plus.
• Experience: Minimum of 5 years of experience in managing ServiceNow implementations or similar IT service management projects. Experience in a leadership role is preferred.
• Technical Skills: Proficiency in ServiceNow platform, including ServiceNow modules, scripting, and integration capabilities.
• Certifications: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications are highly desirable.
• Project Management: Strong project management skills, with experience using methodologies such as Agile, Scrum, or ITIL.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving abilities, with a keen eye for detail.
• Leadership: Proven ability to lead and inspire cross-functional teams to achieve project goals.
• Adaptability: Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and trans-form experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.