List of responsibilities of Assistant Head, Operations & Development Department, include, but are not limited to:

1. Management Function

• Supervise the daily operations in the Hostel according to the SOPs.

• Ensure Youth Work Associates (YWAs) and Night Residential Care Worker (NRCW) understanding and alignment of practice with the overall philosophy

• Oversee staff relationship with residents and stakeholders.

• Manage staff morale, motivation and discipline in the department

• Monitor and develop staff competency and training in order to fulfill their evolving roles and responsibilities in the department

• Assist HOD to manage budget and manpower allocation

• Deliver Trauma-informed practices in daily staff and residents interactions/management.

• Coach and mentor new employee onboarding effectively with accurate and timely documentation records.

2. Role Function

• Cover the role of the shift staff when necessary

• Effective and fair roster planning to cater to the needs of the daily operations.

• Ensure adherence to the SOPs in the daily operations of the hostel

• Coach YWAs and NRCWs to perform their roles effectively

• Coordinate with other Departments when necessary

• Manage and oversee all documentations required for the department

• Assist HOD in preparation and submission of reports

• Assist HOD in managing crafting/reviewing/amending SOPs as per required

• Oversee all investigation and review investigation process/approach/techniques (Discipline Committee Chair)

• Oversee the all process in hostel

3. Development Function

• Assist HOH/HOD in roles and functions which are assigned.

• Assist HOD in planning the development of the YWA and NRCWs in the department.

• Assist HOD in reviewing current and implementing new process to meet requirements of the Ministry.

• Identify and attend courses/training for personal and professional growth and development.

4. Taskforce Involvement

• Able to lead taskforces within the department

• Able to represent the department to contribute in inter-department/inter-division taskforces

Technical Skills competencies

• Able to lead, inspire and coach a team.

• Able to do rotating shift.

• Independent, resourceful and responsible.

• Firm in upholding the standards and responsive in dealing with people.

• Possess good analytical and problem-solving skills.

• Possess strong communication and writing skills.

• Proficient in MS Word, Excel, etc

Core competencies

• Independent worker but able to work well in a team

• Resilience: able to overcome adversity and emerge stronger

• Integrity: guiding decisions with moral principles

• Serving: willing to go the extra mile for others

• Excellence: always expecting the best of self

Preferred achievements

• Degree or Diploma with at least 2 years of management experiences.

• Able to do rotating shift.

Interested applicant may email your resume directly to careers@trybe.org