• Handling all direct and fleet vehicles ending with number ( respective suffix)
• Handling of Motor claim email and WICA claim emails
• Assigning claims to relevant parties and officers in Merimen
• Assessing GIA reports of both insured and third party including damage severity to input adequate reserves;
• Providing mandate to our surveyors, investigators and panel lawyers on a daily basis;
• Investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type and quantum of the claim;
• Reviewing of cases, both potential and definite are done on a frequent basis so as to upkeep our files;
• Conduct fraud check on all third party claimants diligently;
• Assessing Third Party Property Damage and Bodily Injury claims on liability, coverage, possible fraud claims and others;
• Negotiating settlement with Third Party Solicitors, Third Party Workshops and claimants and provide a fair and reasonable settlement;
• Making sure all claims from the Third Party solicitors are addressed within the protocol timeline so as not to incur any further legal costs;
• Managing insured's and client's queries and complaints;
• Handling Work Injury Compensation Act claims since October 2019 with an estimate of 350 files and growing;
• Getting our investigators to attend worksites and interview the staff and workers to establish the events leading to the incident so as to eliminate fraud;
• Assessing policy coverage for individual cases so as to be certain if our policy covers the accident or should it be under another insurers portfolio;
• Attending Pre-Hearing Conference at the Ministry of Manpower on a frequent under the Commissioner so as to confirm our involvement and agree to compensate the worker if policy is engaged and all criteria's are met.
• Handling Motor Warranty claims for vehicles ending with number ( respective suffix)
• Ad hoc admin work such as creating and editing excel sheets, editing files for PDPA purposes, drivers screening etc.
• Preparing PP slides and presenting to clients on a monthly or quarterly basis

Complaints / Feedback

When claimants or our insured driver has any issue with regards to the claim i.e. dispute on repair costs, our settlement etc, it will be addressed clearly and in a professional manner.