Mars Veterinary Health (MVH) aspires to make "A Better World for Pets" by advancing the veterinary profession in Singapore the region. In this role, P&O plays an essential position in supporting and enabling local hospital management and associates to cultivate a working environment where talent will be drawn to join, stay, and grow. This means establishing trusted partnerships with MVH Singapore hospital leadership and associates to cultivate a welcoming and supportive community and to establish programs that prioritize the growth, development, and well-being of MVH Associates in Singapore.

The Role

Partner with MVH Singapore hospital leadership to support the full cycle of associate experience in MVH hospitals in Singapore - onboarding, performance management, associate engagement, relations and separations. Live and exemplify the Five Principles of Mars (Quality, responsibility, mutuality, efficiency, freedom) and Associate Concept throughout the whole cycle.

• Complete associate onboarding to ensure that each associate feels welcome and has a positive experience;
• Ensure that our workforce is treated fairly and reasonably at all times by helping associates to resolve conflicts and dealing with a myriad of complex personnel management situations. Respond to associate concerns to ensure that every member of the team feels "heard" and well-treated;
• Conduct workplace investigations;
• Cultivate a community of MVH hospitals that promotes continuous learning and improvement representing a destination of choice for veterinary professionals in Singapore;
• Co - Lead annual and on-going P&O processes i.e. compensation reviews and performance reviews, system implementation (Infotech & Workday) in collaboration with the hospital's leadership team;
• Serve as P&O Point of Contact for all Associate Relations matters;
• Partner with hospital leadership with respect to corrective action and separations;
• Hold structured exit interviews to gather valuable insights from departing associates, identify improvement areas, and ensure a smooth transition for exited associates

In Business Partnership and Advisory capacity, lead hospitals top people priorities - i.e. leadership coaching and capabilities, workforce and talent planning, health & wellbeing, total rewards, Mars signature programs development etc.

• Educate and advise hospital management and staff on the importance of our culture and how they can incorporate The Five Principles into daily activities and decision making.
• Support MVH hospital leadership to ensure that the team is well cast, with the right talent in the right roles;
• Develop the team for bench strength and succession planning;
• Guide hospital leaders on best practices, as well as hospital guidelines and company policies;
• Ensure that team members have a strong understanding of total rewards enhancements and healthcare eligibility;
• Incorporate the use of people analytics to provide insights for workforce planning, performance management, and engagement strategies
• Support training and development of hospital team, including leadership training for hospital teams;
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining business networks; and participating in professional organizations;
• Demonstrate ability to understand how the hospital operates to implement the right solutions;
• Educate and advise management on the importance of culture and how they can incorporate The Five Principles into daily activities and decision making;
• Partner with MVH regional P&O Director and P&O Lead, deploy Mars signature programs (i.e. Introduction to the Essence of Mars, Associate Survey, Make The Difference, Associate Development plans, Great Line Management etc.) at the right timing for hospitals
• Promote a diverse and inclusive workplace by implementing programs that celebrate differences and ensure equal opportunities for all associates.
• Expand health and wellbeing initiatives to include mental health support, stress management initiatives, and wellness activities tailored to the unique challenges of veterinary professionals
• Develop, implement, and oversee training programs to ensure associates are equipped with the necessary skills and knowledge for high-quality patient care and operational excellence . Collaborate with leadership to manage the HR budget, monitor expenditures, and align financial planning with the hospital's overall strategic objectives
• Other duties as assigned

The Ideal Candidate

• The candidate must be hands - on, comfortable in a fast pace working environment, being approachable and the 'listener' from hospital associates and generate insights to enhance workplace engagement. Associate Relationship experience is a must.
• The candidate must be self - motivated and able to work without direct supervision.
• S/he will have the ability to deliver consistent results by creating strong collaborative relationships with stakeholders.
• The successful candidate will have excellent change management skills, combined with the ability to manage concurrent priorities and tasks.
• In addition to being a skilled communicator, s/he will need to have experience influencing others in an advisory capacity.
• Bachelor and above degree holder.
• Strong knowledge of Singapore local labour laws and regulations.
• Minimally 6 years of experience in HR Generalist role and dealing with employee relations matters.
• Prior experience in service industry partnering front facing employees is necessary (human health, veterinary health, retail, hospitality, F&B is preferred).
• Fluent English. Mandarin is a plus.
• Demonstrated competence in accurately and successfully advising managers on complex HR matters.
• Affection and comfort with dogs and cats, and other animals preferred.

Thank you for your interest in our vacancy, we will connect with shortlisted candidates.