1. Hardware(include software) Support & Troubleshooting:

- Install, maintain, and troubleshoot systems in the field.

- Perform preventive maintenance and system upgrades.

- Diagnose and resolve hardware issues in a timely and efficient manner.

2. Application Support & Troubleshooting:

- Work with Technical Support team to provide support for application issue, including troubleshooting, issue diagnosis, and resolution.

3. Training & Support:

- Deliver on-site training to customer on hardware and application use.

- Train customers on best practices, features, and functionalities of both hardware and software.

4. In House Repair & Service:

- Perform instrument's repair and service.

- Perform Demo Instrument QC check.

5. Maintain and develop positive relationships with customers.

6. Assist in meeting/exceeding sales targets with high service quality in relation to maintaining high customer satisfaction.

7. Document service activities, customer interactions, and resolution in SFDC to ensure accurate records are maintained.

8. Utilize all available tools such as Service Manuals, User Manuals, ISI notes, etc for daily task.

9. Utilize relevant databases to input and provide feedback to Service Management, Global Product Support and Sale Management that will increase the effectiveness.

10. Actively promote and sell Field Service Products.

11. Able to manage time and resources effectively.

12. Stay-up-date with products update, features, and service offerings to provide best customer experience.

13. Provide cross-border/district/region support when required.

14. Positively represent QIAGEN in front of customer, be a good example.