Link Compliance is representing an Italian Retail Luxury Brand to serach for a Store Manager to join their MBS team.

JOB PURPOSE :

• To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.

• To own the employee experience, driving employee satisfaction and elevating team behaviours.

• To own the customer experience, driving customer satisfaction and increasing brand loyalty.

• To drive performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES :

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team

• Be on the shop floor

• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling behaviours

• Monitor, coach and provide feedback to the store team to deliver excellent customer experience

• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store

• Drive the use of digital assets to enhance the customer experience

• Retain and develop talent

• Lead, inspire and manage a high performing, positive store team

• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning

• Establish a learning culture and maintain a strong connection of the store team to the Brand

• Advocate product

• Have excellent product knowledge and drive the same standard across the store team

• Maintain a strong understanding of product sales performance and optimise sales of the available inventory

• Nurture customer relationships

• Establish and embed customer focused behaviours across the store team

• Build and cultivate long term customer relationships and lead the team to do the same

• Drive store performance and productivity

• Build and maintain familiarity with the local external environment; customers, competitors and talent

• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance

• Drive operational excellence across all areas of the store

• Ensure compliance with all corporate standards, policies and initiatives

Who Are You?

• Minimum 3 years of experience with 2 years in managerial level in store management in fashion brands
• Computer literate, including excellent knowledge of Microsoft Office applications
• Good command of English
• Comfortable with multi-tasking and able to prioritise tasks
• A good communicator with the ability to interface regularly with internal and external personnel at all levels
• A driven professional with outstanding sales skills, customer service and team leadership