Job Description:

The E-Commerce Associate will play a crucial role in supporting our E-Commerce team with a variety of key tasks aimed at optimizing our online sales and customer satisfaction. This position offers the unique opportunity to contribute to multiple facets of our e-commerce strategy, from website management, sales analysis to customer engagement.

Key Responsibilities:

- Website management - Housekeeping, SEO, theme and app implementations, bug fixes, product listings, and content updates (Pagefly, EDM & CRM).

- Data & business intelligence - Monitor daily sales and website traffic to identify trends and opportunities.

- Customer service - Oversee operations to maintain high satisfaction levels.

- Content management - Collaborate with publishers for content creation and publication.

- Competitive analysis - Conduct research to inform strategic decisions.

- Inventory management - Ensure optimal stock levels and timely updates.

Qualifications:

- Proficiency in Chinese is preferred due to work with international partners.

- Familiarity with HTML & CSS is required.

- Experience with Shopify Plus and CRM platforms is essential.

- At least 2 years of experience in D2C E-Commerce operations.

- Exceptional written and verbal communication skills.

- Ability to work effectively with cross-functional teams and external vendors.

- Capable of handling multiple tasks in a fast-paced environment.