Key Responsibilities:

1. Sales & Customer Retention

• Own monthly sales targets & revenue growth (conversion, upsells, retention).

• Train & coach beauty advisors and therapists on consultative selling & upselling.

• Proactively identify sales gaps & execute promotions in coordination with marketing.

• Conduct daily huddles with the team to align on goals & motivate performance.

• Monitor & drive customer follow-ups

2. Team Leadership & Performance Management

• Oversee staff scheduling

• Coach therapists & advisors on customer service, soft skills, & sales confidence.

• Work with trainers to ensure consistent staff development.

• Conduct weekly 1:1 coaching session with direct reports.

3. Operational Oversight

• Ensure smooth day-to-day store operations & service quality.

• Oversee store presentation, cleanliness, & equipment maintenance

• Work with the Retail Operations Support role to offload admin tasks.

• Vet promotions & ensure alignment with in-store execution.

• Conduct weekly store performance reviews.

Requirement:

• Minimum 3-5 years of experience in retail or beauty/wellness industry, with at least 2 years in a leadership role.

• Strong leadership, team management, and customer service skills.

• Proven ability to drive sales and achieve business targets.

• Excellent problem-solving and decision-making abilities.

• Strong communication and interpersonal skills.

• Ability to work weekends and public holidays, as required by retail operations.