Job Purpose: To recover written-off accounts through effective customer engagement, strategic remedial actions, and operational excellence. The role aims to minimize credit losses while ensuring compliance, customer satisfaction, and continuous improvement.

Responsibilities:

• Manage written-off portfolio to meet the Individual and Team performance targets assigned by Management.
• Contact Customers to negotiate payment arrangement that will ensure maximum recovery and reduce credit lost for the Bank.
• Review Customers' profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy.
• Deliver excellent quality service to Customers to achieve total Customer satisfaction.
• Resolving and following up on Customer complaints and queries pertaining to areas under his/her responsibility within stipulated timeframe.
• Proactively identifies issues, irregularities and emerging risks, takes swift action to resolve or timely escalate to Team Manger as appropriate.
• Ensuring compliance with Group Policy and Standards, local laws and regulations, control and procedure of the Bank.
• Execute and responsible on operational task such as preparation of letters ( i.e Reminder Letters, Statement of Account, Settlement Letter & etc ), account transactions ( i.e payment transfer , refund ).
• Engage in digitalisation and leverage on data analytics to provide contextualised insights, and to improve performance and processes.
• Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation and proactively work toward risk mitigation.
• Work and collaborate with team to achieve team's goals and performance targets.

About the Company
U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

If you are interested in this role, send us your CV to career@u3infotech.com
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