This role reports to the Clinic Operations Manager. Bridgepoint Health is an operating entity of Sheares Healthcare. This is a patient facing role in a fast-growing ambulatory care group. This role involves patient service, physician support and managing a group of clinic assistants. You are the go-to person for the clinic and will be expected to lead a small team to deliver exceptional patient experience at Bridgepoint Clinics.

The Role

• Able to perform all duties of a clinic assistant.
• Ensure the timely reporting of all clinic staff.
• Serve as a point of escalation and catch all for clinic staff on shift.
• Perform a supervisory role during the shift and always ensure service excellence.
• Ensure consistency and follow through of workflow/processes and protocol.
• Training of new staff.
• Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
• Assist with the rostering of clinic assistants.
• Tallying of vendor invoices (laboratory, radiology, medication, consumables).
• Tallying of claims and answering to claims queries from government / corporate partners.
• Timely ordering of stock (medication and consumables) and minimize expiry and dead stock within the clinic.
• Address and resolve inquiries, complaints, disputes with patients with professionalism.
• Ensure the clinic facilities are well maintained and perform regular preventive maintenance with the facilities team.
• Ensure that clinic is always compliant with regulatory requirements.
• Lead a team of clinic assistants and perform regular check-in and performance reviews of clinic assistants.
• Participate in audit and licensing needs of the clinic.
• Participate in periodic stock take.
• Assist with internal stakeholder management, provide constructive feedback during the construct of workflow and processes.
• Participate in hiring of clinic assistants.
• Other duties assigned by operations team.
• Proactive process improvements.
• Manage staff timesheet and leave for payroll system.

The Person

• Able to work shifts and on weekends and evenings.
• Cross deployment to neighboring clinics on an as-needed basis.
• Attention to detail, ability to work in a fast-paced environment.
• Relevant experience in hospitality or healthcare industry is preferred.
• Minimum of 4-5 years of experience working in operations preferably in the healthcare industry.