Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered.

• Provide interpretation of data and technical instructions

• Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment

• Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks

• Review reported malfunctions and assist with fault analysis

• Provide technical assistance and support to resolve maintenance problems

• Review effectiveness of maintenance actions to identify training needs and improve maintenance practices

• Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks

• Review reported malfunctions and assist with fault analysis

• Provide technical assistance and support to resolve maintenance problems

• Review effectiveness of maintenance actions to identify training needs and improve maintenance practices

• Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording and hardware tracking / availability

• Apply Six Sigma analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis

• Demonstrate best methods of disassembling, repairing, and assembling engines and engine components

• Serve as liaison between customer and factory personnel related to maintenance, logistical and operational tasks

• Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

• Acts as a resource for colleagues with less experience.

• Lead small projects with limited resources.

The Ideal Candidate: The ideal candidate for this role is a proactive and detail-oriented professional with strong oral and written communication skills. They have experience with F110 Depot maintenance, customer support and training.

Required Qualifications:

• This role requires advanced experience in the Services & Customer Service Management.
• Knowledge level comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• F110 Depot and F110 Intermediate repair experience

Preferred Qualifications:

• Strong oral and written communication skills.
• Extensive F110-GE-129 Depot experience
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Daily Visual Management experience.