Job Responsibilities

The Report Content Management and Print Operations Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB's printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following:

Core Responsibilities

• \tOversees the daily operational procedure for the statements printing/enveloping vendor.

• \tLiaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.

• \tPerform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.

• \tPerform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.

• \tSupport weekend activities for infrastructure/application upgrades and cutover and validate OS and Database upgrades and patch installation activities.

• \tIdentify, analyze, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.

• \tPerform management of Output Management's vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.

• \tParticipate in audit and compliance review involving Output Management systems and print operations.

• \tPerform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor's solvency and soundness.

Automation, Program Development, and Infrastructure Support

• \tAssess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.

• \tDevelop and maintain existing scripts and programs to automate Output Management operational processes.

• \tPerform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.

• \tContinually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)

Project Management

• \tPerform project management role on Output Management driven projects and initiatives.

• \tParticipate in projects and initiatives requiring/involving Output Management support.

Job Requirements

• \tAt least 10 years' experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.

• \tPossess an in-depth understanding of network, database, and Windows platforms necessary in troubleshooting issues related to Output Management systems.

• \tCompetent in resolving technical and access related issues in network, database, and Windows environments.

• \tKnowledgeable in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL.

• \tKnowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.

• \tKnowledgeable in Windows programming/scripting, Visual Basic, and Python.

• \tKnowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.

• \tKnowledge in R2W and RPM systems is a big advantage.

• \tKnowledge in statements printing and enveloping operations is a big advantage.

• \tKnowledge in Windows infrastructure and other technologies like Network Load Balancer and Virtual Machine (VM) is an advantage.

• \tKnowledge in C#, Power Shell, Unix scripting, and Java programming is an advantage.

• \tKnowledge in Unix and AS400 is an advantage.