JOB DUTIES:

• Process customers' requests in the Card Member Services function, e.g.
Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers' and business units' feedback/complaints and
queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency and service
quality in the team • Support in digitization effort driven by the management and ad
hoc /admin tasks assigned

Job Requirements:

• Diploma/Degree Holder
• Preferably 1 - 2 years of relevant banking experience.
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Possess strong analytical and problem solving skills, able to think objectively and
'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes
through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word &
Powerpoint

• Team player, self-motivated and resourceful