Job Summary:

The Claims Executive supports the Claims Manager by assisting in the processing, documentation, and settlement of insurance claims while handling administrative tasks to ensure smooth operations. This role is ideal for someone looking to start a career in insurance broking/claim handling, gaining hands-on experience in claims handling while developing organizational and customer service skills.

Key Responsibilities:

Claims Support:

• On the Job training to learn the end-to-end process of insurance claims, including the gathering of claims documents from clients, intermediaries.
• To review and process insurance claims under supervision.
• Timely submission of claims and follow up with insurers to ensure smooth and prompt settlement.
• Track claim progress and update internal systems with case status.

Administrative Duties:

• Acknowledge, register, process claim and payments in accordance with protocol guidance.
• Maintain accurate claim records in database system.
• Ensure claims documentation and procedures are adhered to the company rules and procedures.
• Liaise with accounts team regularly to ensure claim payments are received on time from insurers/reinsurers. To make sure received funds are allocated in timely manner.
• Help prepare claim summaries and reports for brokers/clients/ insurers.

Customer Service & Learning:

• Provide basic updates to clients and reinsurers on claim status.
• Shadow Claims Manager to learn negotiation and claims assessment techniques.
• Escalate complex claims or client concerns to Claims Manager.

Career Growth:

Price Forbes has strong growth plans with increasing business lines over the next few years. This role allows you to gain the skillset of claims management as well as exposure and in-depth understanding of various business lines. There is also opportunity to move into a senior role once you have shown the ability to deliver the Price Forbes Service Standard and is able to independently manage complex claims for clients.

Representing Price Forbes

• Champion the Price Forbes name and core values.

1. Collaborative - we build on our own experience of innovation to push boundaries in partnership with clients.
2. Tenacious - we are relentless and clear-sighted in our pursuit of new and ground-breaking ideas.
3. Creative - we take a fresh perspective on risk, seeking new solutions to the trickiest questions.
4. Open - we are open-minded and future-ready, and we embrace uncertainty.

• Represent Price Forbes with clients, agents, suppliers and other organisations.

Compliance

• Comply with relevant legal, regulatory and compliance requirements, E&O compliance procedures and quality initiatives.
• Escalation of any potential E&O's to Division Head / Directors at the earliest opportunity.
• Ensure completion of all mandatory Company training and to deadline.

Your scope of duties is not restrictive and may be expanded at the company's discretion.

Skills Required:

• Diploma/bachelor's degree in insurance, Business Administration or a related field
• Ability to prioritise and organise own workload
• Ability to work under pressure
• Ability to liaise with colleagues when appropriate.
• Ability to develop and sustain relationships with both internal and external parties.
• Confident and possess effective oral communication skills.
• Proficient usage of MS Word, MS Excel, MS Powerpoint, Email (Outlook)
• Industry Certification such as BCP, ComGI, PGI, HI, M5 are a plus