JOB SCOPE

To provide patient support, manage administrative tasks, and assist the doctor in the clinic's consultation room.

JOB DESCRIPTION

Reception Duties and Patient Management

• Answer phone calls and respond to enquiries.
• New patient registration, update of patient information, and verification of insurance coverage.
• Schedule and manage appointments.

Administrative Support

• Maintain and organize patient records, including medical history, personal information, and billing details.
• Ensure accurate documentation and filing of medical records and other administrative documents.
• Assist in handling patient billing, insurance claims, and payment processing.
• Coordinate referrals to other healthcare providers or specialists as necessary.
• Coordinate and schedule diagnostic tests, surgeries, or medical procedures for patients.
• Collaborate with external parties such as laboratories, pharmacies, and insurance companies, as necessary.
• Manage and stock office supplies, maintain inventory, and place orders when needed.
• Maintain cleanliness and orderliness of the reception area, waiting room, and administrative areas.
• Follow proper infection control protocols and assist in maintaining a safe and secure environment.

Patient Assistance

• Provide basic information to patients about clinic procedures and available services.
• Prepare examination rooms, ensure cleanliness, proper equipment setup, and availability of supplies.
• Assist doctor during patient examinations or minor medical procedures.

REQUIREMENTS

• Minimum GCE "O" Levels
• Prior clinic experience will be an advantage
• Good interpersonal and communication skills
• Basic computer literacy
• Good working knowledge of Plato will be a plus
• 5.5 days work week