IT Delivery Manager (Product Delivery)
1 day to apply
JOBSTER PRIVATE LTD.
a month ago
Posted datea month ago
N/A
Minimum levelN/A
Scope:
Requirement:
- Product Operations & Support
• Analyze and categorize user requests, inquiries, and user-related support tickets, including billing ops and billing adjustment.
• Housekeep existing product tasks and operational escalation tickets in Jira boards and email.
• Manage day-to-day user inquiries, feedback, and support tickets across agencies, TechOps, and cross-functional teams such as WoG ICT Infra (Nuclues), SEED/TechPass, BizOps/CSTACK, etc.
• Assist in refining and updating technical documentation for GCC Hosting Models, working across engineering and operations teams to consolidate feedback and integration points across Cloudscape, GCSOC, SHIP-HATS, TechPass/SEED, APEX, CSTACK, etc. Also may have to work with various CSPs on aligning their features with GCC Hosting Models. - User Engagement & Testing Support
• Assist in user testing and coordinate user sessions with selected internal and external users to gather feedback on product usability and improvement.
• Gather user feedback and submit user request and feedback improvements for prioritization.
• Collate monthly product numbers across Cloud Service Providers (CSPs) for product scorecard reporting. - Backlog Grooming & Feature Support
• Support PdM with the affected feature request intake, prioritization, and backlog management to ensure alignment with product strategy.
• Assist PdM in product-related task coordination across developers, operations, UI/UX, and QE teams throughout the product lifecycle. - Content & UI/UX Support
• Facilitate and support creating and maintaining simple user manuals, guides, and product-related content.
• Preferably stay updated with the latest web technologies and UI/UX trends to propose UI/UX improvements. - Cloud Network & Technical Knowledge
• Develop skills in user validation testing and technical writing for user documentation and manuals.
Requirement:
- Minimum Diploma / Bachelor Degree in Information Technology, Computer Science, Engineering, or a related field.
- Experienced as a Product Delivery Manager or equivalent
- Additional certifications in cloud computing (e.g., AWS, Azure, GCP), project management, or IT service management (e.g., ITIL) will be an advantage.
- Basic knowledge of cloud computing concepts and network routing. (AWS, Azure, GCP) / (WAN/LAN, Routers, Firewalls)
- Experience with Jira, Confluence, or similar project and ticket management tools.
- Strong organizational and documentation skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Familiarity with government cloud platforms (e.g., GCC, SEED, TechPass, APEX) is preferred.
- Proactive, detail-oriented, and capable of working independently in a fast-paced environment.
JOB SUMMARY
IT Delivery Manager (Product Delivery)
JOBSTER PRIVATE LTD.
Singapore
a month ago
N/A
Contract / Freelance / Self-employed
IT Delivery Manager (Product Delivery)
1 day to apply