1. Human Resources Assistance

• Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.

• Create good working environment and develop subordinates by identifying areas that needs training and action to support it.

• Orientate and train employees to ensure that each individual has a complete understanding of the company's policies by using the operations training manual.

• Manage an efficient team of service staff by taking an active interest in their welfare and development.

2. Operational Assistance

• Ensure daily opening and closing duties in the outlet are properly executed.

• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

• Maintain high level of customer service as per QSC standards.

• Ensure overall store image is maintained and the brand is always well represented at all times.

• Monitor opening and closing duties of the outlet.

• Communicate daily and act as liaison between operations staff

and management.

• Ensure that POS system is operational and accurate at all times.

• Provide co-ordination and services for both kitchen and service.

• Report on time, in proper uniform and grooming.

• Provide suggestion or develop new SOP to improve on operation.

• Execute any other duties as requested by immediate superiors.

3. Financial Assistance

• Achieve Business KPIs set by management.

• Monitor food and stocks wastage in the outlet.

• Managing of daily sales transactions and cash float.

• Monitor handling of vouchers, discount, cash, petty cash and tips in the outlet is adhere to company's cash handling policy and guidelines.

• Verify & process daily and monthly payroll (Timesheet).

4. Administration Assistance

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.

• Maintain an attractive and an orderly appearance in the outlet.

• Prepare the daily sales report.

• Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

• Motivate, guide and train the staff in upselling the food and beverage items.

• Attend to guest requests and attend to guest complaints as required.

Ensure that all staff are properly informed on the promotions and information.

Skills

• Possess effective management skills.

• Possess capability to lead, motivate and manage subordinates.

• Good command of spoken English.

• PC literate with knowledge in MS Office.

Education

• Min. Diploma in F&B management or any related fields.

Experience

• At least 3 years of experience management in Food and Service Operations.

Benefits

• Staff Discount

• Medical Benefits

• Meal Benefits

• Career Progression