We are seeking an experienced Centre Manager for our upcoming nursing home in Hougang, scheduled to begin operations in early 2026. Initially, you will be required to start at our current branch in Macpherson by the end of 2025.

Oversee the overall day-to-day operations of Senior Care Centre. Accountable for the maintenance of a safe environment for all clients, staff, and visitors. Ensure consistent delivery of excellent service quality to customers.

Duties and Responsibilities

• Lead and manage the full aspects of the daily centre operation.
• Ensure the client's welfare & safety are well taken care of in the centre.
• Oversee the admission/discharge, assessment and overall care delivered to clients.
• Track clients' outcomes and satisfaction.
• Provide regular updates of client's medical and functional conditions to the caregiver.
• Plan and review activities programmes for clients and supervise the running of programmes that cater to needs and interests of seniors.
• Engage internal and external stakeholders in conducting meaningful activities to engage clients.
• Organize and conduct multidisciplinary meeting to ensure holistic care of clients.
• Manage transport fleet and ensure operational efficiency.
• Manpower Management and Development. Plan & manage Senior Care Centre staff duty roster.
• Provide overall operational leadership and supervision for centre staff.
• Promote a learning culture by supporting staff in upgrading their skills and knowledge through training and courses. Identify staff training / development needs.
• Ensure facilities, equipment and assets are in good working condition with scheduled servicing and maintenance
• Responsible for proper management of resources which is cost effective, meet quality and productivity.
• Conduct Risk Management Assessments to ensure centres provide safe care by analysing incidents and implementing solutions to reduce incidents.
• Responsible for incident management reporting, timely escalation, and resolution where possible.
• Ensure that the Centre is running in compliance with the requirements stipulated by MOH, government agencies and all other relevant authorities.
• Review & update Standard Operating Procedures (SOPs) on a timely basis in line with MOH service requirements. Ensure the centre is ready for service audits.
• Propose / implement measures to enhance continuous quality improvement.
• Maintain a high level of customer service and client engagement.
• Manage feedback and complaints from clients, caregivers, visitors and staff.
• Collaborate with external partners to promote community engagement.
• Engage and orientate volunteers from interest groups, organized groups, agencies, institutions, or individuals.
• Review and approve volunteers' programmes according to guidelines / requirements.