We are looking for a highly organized and detail-oriented Sales Support Executive to join our team. In this role, you will be responsible for supporting the sales team through the entire order processing cycle - from order entry and tracking to ensuring on-time order fulfillment. The ideal candidate will have a strong understanding of the order management process and excellent communication skills to liaise with internal teams and suppliers.

Key Responsibilities:

Order Processing:

• Receive and review customer orders for accuracy, completeness, and compliance with company policies.
• Enter orders into the ERP system ensuring all necessary details are captured.
• Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.
• Work closely with the finance department to confirm payment terms and ensure prompt invoicing
• Monitor order status, provide updates to project team, and escalate any issues as needed.
• Ensure timely procurement of required parts, components, or services for project completion.

Order Fulfillment Coordination:

• Track the status of orders from placement to delivery and ensure timely fulfillment.
• Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.
• Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.

Reporting & Documentation:

• Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint
• Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.
• Ensure that all paperwork is properly completed and filed for future reference and compliance.

Requirements:

• Able to work in a fast-paced, team-oriented environment
• Experience with order management / supply chain management in a project based company
• Strong interpersonal skills, such as face-to-face, email, phone-based communication skills
• Good planning, analytical and problem solving skills
• Proficient in MS Office applications especially MS Excel
• Diploma in any discipline
• Min 1 year experience in similar role

Desired Qualities:

• Strong teamwork and collaboration abilities.
• Ability to work independently and take initiative.
• Willingness to adapt to new technologies and processes.

Work Environment:

• Fast-paced and dynamic work environment.
• Collaboration with internal teams (sales, project, finance, post-sales) and external customers.