We are seeking a talented and experienced Senior Product Owner to lead and guide the transformation of MyCareersFuture portal. In this role, you will lead a team of product owners to work with the Delivery Manager in transforming how individuals navigate their career journeys, creating opportunities for experimentations where possible, thereby building a culture of career planning more expansively. Your product-related decisions will directly impact Singaporeans' career development and planning opportunities whilst meeting government policy and strategic requirements.

Key Skills and Competencies

1. Strategic Product Leadership and Visioning:

• Conceptualise and drive product vision through data-informed roadmaps, balancing quick wins with long-term objectives
• Track and achieve product success through OKRs and meaningful metrics
• Research and apply global digital trends and career platform best practices to shape product direction
• Transform and translate complex business needs into achievable product milestones
• Demonstrated ability in feature prioritisation and roadmap planning using data-driven decision making
• Strong understanding of product metrics, success indicators, and OKR tracking methodologies

2. Agile Delivery Excellence:

• Deep understanding of Agile methodologies and ceremonies, guiding digital and development teams through backlog management and sprint planning effectively
• Experience in facilitating and working directly with cross functional and development teams; resolving team conflicts in an expedient manner
• Foster collaboration across multi-disciplinary teams, ensuring that there is alignment in overall project direction and vision

3. User Centred Design Impact:

• Experience in collaborating with and managing UX designers to create intuitive experiences
• Apply behavioural science and nudge principles to enhance user engagements so as to optimise user behaviours
• Synthesise user research into product decisions for practical feature improvements
• Design and implement effective user-engagement strategies, collaborating with the marketing and leads-gen teams where required.

4. User and Data-driven Product Analytics and Decision Making:

• Leverage analytics tools (e.g. GA4) to measure and optimise product performance, maintaining oversight on deliverables
• Design, create and monitor key product metrics and conversion funnels
• Experience in A/B testing and experimentation to validate product decisions and communicate the findings in an effective manner
• Demonstrated ability to use user feedback and data to support product prioritisation and resource allocation decisions, building team capability to do the same.

5. Stakeholder Management and Communication:

• Proven ability to manage relationships across multiple stakeholders including internal organisational teams, government agencies, and external partners
• Resolve complex user escalations through Level 2 support resolution
• Strong capability in investigating and resolving sensitive complaints
• Skilled in developing standard operating procedures for complaint handling and escalation management
• Demonstrated ability to use customer feedback and complaints to drive product improvements
• Manage crisis communications and time-sensitive escalations with care
• Ability to ensure product alignment with government policy requirements with optimal user experience

6. Innovation and Product Experimentation:

• Initiate and conceptualise product experimentations to identify opportunities for innovation

• Oversee and guide product discovery manager and product POs to design and execute experiments which validate hypotheses and explore innovative solutions to user problems

• Evaluate the experiment success indicators using OKR tracking indicators

Responsibilities

Individuals who excel in the following areas would be preferred:

• Leading agile teams through product development cycles, prioritising features and managing backlogs effectively
• Collaborating with stakeholders across government agencies to align product directionwith policy requirements
• Analysing user behaviour data and feedback to make evidence-based product decisions that drive engagement
• Breaking down large-scale transformation initiatives into achievable sprint goals and deliverables
• Translating complex user needs and government requirements into clear product strategies, having demonstrated this through successful digital product launches

Your experience should include:

• Developing agile product roadmaps that balance user needs, technical constraints, and business objectives
• Creating and refining user stories with clear acceptance criteria
• Conducting user research and usability testing to validate product decisions
• Working with agile methodologies and career-related tools in a digital product environment, is also preferred.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.