Responsibilities:

• Administer, manage and maintain network, servers and storage
• Provide technical support in computer hardware, software and associated peripherals and ensure computers are setup and configured with standard software for users in local and regional offices
• Provide support for IT projects and propose recommendations to improve IT operations with suitable IT solutions and tools
• Ensure proper functioning of all security appliances and adherence to IT security policy control
• Create, review and update IT security policies and procedures
• Carry out periodic and required security updates to all IT systems, computers and equipment
• Perform backup and restoration of data & systems and periodic disaster recovery exercises as well as constant monitoring of system logs to identify and remove security threats
• Propose and develop implementation plans of useful IT technologies for constant infrastructure and security improvements
• Conduct User Training and documentation
• Work closely with regional IT colleagues for support, system implementation and IT operations
• Coordinate with IT vendors on faulty hardware repairs, replacement and support.

Skills and Experience

1. Technical Skills

• Knowledge of operating systems (Windows, Linux, macOS)
• Experience with networking (DNS, DHCP, VPNs, routing, firewalls)
• Proficiency in server management (file servers, database servers)
• Expertise in virtualization and cloud technologies (VMware, Microsoft Azure)
• Backup and disaster recovery strategies
• System monitoring and performance tuning

2. Security and Compliance

• Security best practices (firewalls, antivirus, encryption, access control)
• Understanding of data protection regulations (GDPR, etc.)
• Experience with patch management and vulnerability assessment

3. Troubleshooting and Support

• Incident response and problem-solving skills
• Helpdesk or user support experience (T1-T3)
• Ability to diagnose and resolve hardware/software issues

4. Automation and Scripting

• Scripting skills for system management tasks (PowerShell, Bash)
• Familiarity with automation tools (Power Automate, P)

5. Documentation and Reporting

• Ability to create and maintain system documentation
• Report generation for performance, security, and usage metrics

6. Collaboration and Communication

• Experience working with cross-functional teams
• Ability to work closely with IT team members from other locations
• Experience with team management
• Ability to work closely with IT team members from other locations
• Effective communication with non-technical stakeholders

7. Project Management and Planning

• Ability to handle infrastructure upgrades and migrations
• Experience with planning and executing IT projects

Certifications

• Relevant certifications (Microsoft, Cisco, AWS, etc.)

1. Experience in IT Infrastructure Management

• Familiarity with managing and maintaining a site's IT infrastructure
• Knowledge of industry-standard tools for monitoring and managing systems

2. Adaptability and Learning

3. Ability to work independently and take ownership of issues.

• Willingness to stay current with evolving technologies
• Flexibility in adapting to new systems or processes

4. Language

• English and Chinese spoken and written fluently.

Studies

1. Bachelor's Degree (preferred, but not mandatory):

• Computer Science
• Information Technology (IT)
• Information Systems
• Network Engineering
• Cybersecurity (optional but beneficial)

2. Alternative Qualifications:

• Associate's Degree in a related field (e.g., IT support, network administration)
• Technical Certifications (in lieu of formal degrees, or as an addition):
• Microsoft Certified: Windows Server, Azure, etc.
• Cisco Certified Network Associate (CCNA)

3. Relevant Work Experience (practical hands-on experience):

• Minimum of 5 years of experience in IT support, system administration, or a related field