Supervisor (Call Centre)
BYD (SINGAPORE) PTE. LTD.
Roles & Responsibilities
Requirement
- Coordinate daily operations of customer service business
- Supervise the customer service team's task allocation, agent training, and KPI completion
- Handle unexpected or emergency incidents faced by the customer service team
- Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service
- Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.
Requirement
- Candidate must possess at least a Diploma in any field.
- Minimum 5 years of relevant working experience.
- Capable of managing multiple tasks in a fast-paced environment.
- Independent and proactive with good problem solving skills.
- Proficient in English and Chinese (to liaise with HQ, China colleague).
JOB SUMMARY
Supervisor (Call Centre)
BYD (SINGAPORE) PTE. LTD.
Singapore
10 days ago
N/A
Full-time
Supervisor (Call Centre)