Duties and Responsibilities:

• Provides day to day support of clients' activities including invoicing and accounts receivables related duties

• Maintains & completes the onboarding process with new clients

• Maintains and updates customer databases, including customer particulars changes and any exceptional requirements

• Creates reports regarding current status of customer account as requested

• Provides relationship management by conducting regular client reviews

• Active communication with important key stakeholders - Sales Team & Development Team

• Maintains and understand key processes and control requirement for all Cynopsis Solutions Product

• Provides Business Continuity Planning and support

• Understands the lifecycle of a product defined by Cynopsis Solutions

• Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction

• Keep abreast on Cynopsis development and advise customers accordingly

• Ensure all customers' request and actions are followed up diligently and on time

• Provides quality service and customer satisfaction in all aspects of work

• Performs other related duties as assigned

Pre-Requisites:

• Diploma / Degree in any field

• Fresh Graduates are welcome to apply

• Excellent communication & interpersonal skills

• IT skills/programming knowledge is a plus

• Positive Attitude

• A Go-Getter person

• Strong ability to connect with people and teamwork