Job Title: Reservations Officer / Senior Reservations Officer (Hotel) (ID4674)
Location: City Hall
Working Hours: 5.5 days per week
*8.00am-4.45pm
*11.15am-8.00pm
Salary: $2800-$3200

Reservations Officer / Senior Reservations Officer
• Respond to room reservations enquiries via email and/or phone promptly and ensure it is replied promptly
• Handles credit card information and charges for all prepaid reservations
• Coordinate and communicate with operations for guest special requests to ensure smooth check in
• Input and update reservation information into system
• Manage corporate, air lines and group bookings
• Follow up and monitor on advance deposits or prepayment
• Assist to promote and upsell rooms to increase room revenue
• Manage "No shows" and work with Front Office on charges
• Keep abreast of special rates, offers and promotions in the Hotel and provide updated information to guests

Candidate should
• NITEC or higher qualification
• Relevant working experience in same position in hospitality
• Excellent interpersonal and communication skills