Job Description

Supervising & Training staff

• Assigning tasks and responsibilities to employees according to their skills, and work experience
• Providing clear instructions and guidance on completing assigned tasks
• Monitoring the performance and productivity of employees
• Conducting regular check-ins and team meetings to understand employees' concerns
• Providing regular feedback to help employees perform their duties efficiently
• Conducting onboarding sessions for new employees
• Providing job-specific training and guidance
• Communicating performance expectations, goals and key performance indicators to new employees
• Preparing standard operating procedures (SOPs), manuals and policy handbooks for future reference

Monitoring operations & Managing inventory

• Regularly inspecting work areas to identify areas for improvement
• Ensuring proper resource allocation, such as personnel, equipment and materials
• Identifying and addressing operational inefficiencies, such as frequent downtimes, inefficient workflows or quality control issues
• Ensuring adherence to safety and quality standards
• Tracking inventory levels and stock availability
• Placing orders for replenishment according to forecasted demand and considering factors such as historical sales data, lead time, market demand, competitor pricing and seasonality
• Implementing a system that automates the process of purchase, billing, shipment, delivery and payment seamlessly according to demand and supply parameters
• Conducting periodic inventory audits to identify opportunities for efficiencies by eliminating stock discrepancies or improving storage practices, or stock rotation
• Maintaining strong working relationships with suppliers and vendors to negotiate prices, get priority access during product launches and reduce quality issues

Managing customer complaints

• Listening to customer concerns
• Resolving issues and complaints promptly
• Following up with customers to collect feedback and ensure they have no additional issues
• Documenting customer feedback for future reference

Requirements

• At least 4 years of experience as a manager position in F&B, hotel or retail sectors
• Team management
• Customer service
• Willing to work weekends and night shifts
• Diploma & above