Job Description

We are seeking a highly motivated and customer focused service advisor to join our team at Woodlands taxi workshop, responsible to exceptional customer service, managing workshop operations, and ensuring timely and efficient repairs for our taxi fleet.

The Service Advisor in the automotive industry acts as a bridge between customer and service department. They assess, suggest, schedule, and ensure customer satisfaction.

Core Responsibilities

• Greet and advise customers on vehicle repairs and maintenance
• Coordinate with ATO's to ensure timely and efficient repairs
• Manage workshop operations, including scheduling and prioritizing repairs
• Maintain accurate records of customer interactions, repair orders, and inventory
• Provide excellent customer service and ensure customer satisfaction
• Collaborate with the workshop team to achieve business objectives
• Provide guidance and support to customers regarding vehicle maintenance and repair services.
• Gather feedback and encourage customers to leave a good review.
• Conduct thorough Pre-Delivery Inspection (PDI) to ensure the quality of the vehicle before handover.
• Prepare servicing schedule, job card and daily status.
• Prepare Job Quotation for all O&A jobs requested by customer.
• Attend to customers' need & requests.
• Updating of maintenance system (record all job history).

Skills, Experience & Qualifications

• Minimum of 2 years of experience as a Service Advisor/Customer Service role within the automotive industry.
• Strong organizational and time management skills
• Good communication and interpersonal skills.
• Adapt to a fast-paced environment and be flexible with changing priorities.
• Basic knowledge of vehicle mechanics and repair procedures
• Proficient computer skills to manage customer information and process service orders.
• Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

Location: Around Singapore

The candidate shall be assessed based on their years of experience and technical capabilities to determine the overall compensation package and seniority.