Benefits:

• Flexible Benefits
• Learning and Development Opportunities
• F&B Staff Discount

Operations

• Answers incoming calls
• Directs call to guest rooms, staff, or departments
• Places outgoing calls
• Receives guest messages
• Logs all wake-up call requests and performs wake-up call services
• Provides information about hotel services to guests
• Understand the telephone operator PABX switchboard operations
• Knows what action to take when an emergency call is required
• Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed
• Assists in reporting telephone equipment or service complaints and problems
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures
• Multitasking abilities will always come in handy, because an operator may be asked to do other jobs as well
• Must be polite and courteous while answering the phone
• Open and close telephone functionality on the hotel front office software
• Keep records of calls placed and received by all departments and recording the call charges
• Following telephone etiquette

Experience:

Experience as a Call Centre agent in previous establishments will be an added bonus