Position Summary : The Contractual Compliance Analyst's primary role is processing complaints related to the Registrar Accrediation Agreement, Registry Agreements and Consensus Policies.

Key Responsibilities:

• Review and validate complaints, and engage with registrars/registries to ensure compliance with ICANN's policies and agreements
• Conduct and support monitoring, outreach and enforcement activities
• Track and document compliance trending
• Recommend tools, documentation and process improvements
• Other duties as assigned or requested

Essential Job Functions :

• Understand the ICANN model and ICANN's overall missions and goals
• Understand ICANN's contractual scope and follow established processes and procedures in providing support for different compliance areas
• Work cooperatively within the Contractual Compliance team and across ICANN Org.

Qualifications/Experience :

• Bachelor's Degree required
• Minimum 1-2 years data analysis, complaint handling, contracts management or compliance related experience
• Experience in an international organization preferred
• Previous experience in financial planning, audit and accounting are welcome to apply.

Skills :

• Strong analytical and problem-solving skills
• Strong verbal and written communication and time management skills
• Ability to work independently and within a team environment
• Stakeholder focused
• Detail oriented
• Willingness to learn
• Flexible and able to thrive in a fast-paced, evolving environment