Position Overview:

The Studio Manager is responsible for overseeing the day-to-day operations of the studio. This role requires a strong passion for fitness, exceptional leadership and organisational skills, and the ability to create a positive and motivating environment for staff and members. The Studio Manager is responsible for managing staff, ensuring excellent customer service, driving membership growth, and maintaining a clean and safe facility.

Key Responsibilities:

Operational Management:

• Oversee all aspects of the studio's operations, including scheduling, facility maintenance, and equipment upkeep.
• Develop and enforce policies and procedures to ensure smooth and efficient operations.
• Monitor key performance indicators (KPIs) and implement strategies to optimize studio performance.

Customer Service:

• Create a welcoming and supportive environment for members, ensuring exceptional customer service at all times.
• Address member concerns and resolve issues in a timely and professional manner.
• Foster a positive and inclusive community through effective communication and engagement.
• Follow up with potential prospects and let them know regarding the various membership packages that are available

Sales & Promotion

• Ensure all enquiries are attended to promptly and professionally on all platforms
• Track all leads and implement a system to ensure effective conversion rates
• Promote and sell studio packages, programs and services
• Diligent promotion of all studio programs, services and products
• Meeting and exceeding all membership sales and performance targets
• Diligent supervision of Community Outreach programs
• Designing and executing sales and marketing initiatives and campaigns
• Design and execute member signup, retention and renewal strategies

Class and Program Management:

• Coordinate and schedule classes according to the programmes from HQ, ensuring class setup is properly organised.
• Collaborate with trainers to develop new strategies on how to setup for classes if needed.
• Monitor class attendance and member feedback to optimize class offerings.

Qualifications and Requirements

• Must have more than 3 years experience of leading and managing teams; experience in the fitness industry is preferred.
• Good leadership skills with a successful track record of developing people and spotting talent,
• Excellent knowledge of the industry and operational challenges,
• Able to deliver real improvement - able to get things done, strong influencing skills,
• Good communication skills with all levels of the business,
• Strong desire and ability to motivate and inspire people and teams,
• Clear, logical, and analytical thinker,
• High standards, get the basics right
• Local knowledge and experience and/or cultural sensitivity
• Personal Training with more than two years experience preferred.

The Package

• Generous salary with high commissions and bonuses
• Medical benefits
• Professional and personal growth development, and further opportunities to grow within our company
• Career progression
• Opportunities for courses, development, and training
• Free gym membership and discounted rates for spouse/family member
• Positive working environment and culture