Job Summary:

Oversee Banquet operations to ensure high quality of food and service delivered to guests at functions in accordance with the Hotel standards.

Responsibilities:

Meet and ascertain guests requirement for their events, with representative from Catering Sales.

• Conduct and enforce all pre-event checks and control procedures.
• Brief the Banquet team on the event programme and menu and ascertain they are familiar with it.
• Provide fast and effective solutions to resolve any operations or service gaps.
• Conduct daily inspection on storage areas for cleanliness and working conditions using established checklist.
• Handle manpower deployment, recruitment, welfare, staff grievances and disciplinary issues.
• Conduct performance appraisals for Banquet staff and manage their performance by coaching and training them in accordance with established Hotel standards.
• Covering Restaurant duties
• Perfoms any other duties as assigned by management.

Job Requirements

• Maintain highest standards of professionalism, ethics, grooming and attitude towards Associates, guests, suppliers and other clients.
• Strong communication, customer service and interpersonal skills.
• Good leadership skills.
• Good knowledge and enforcement of local liquor and food service laws.
• IT proficienct in MS Office applications and Hotel systems.
• Strong team player.
• Ability to multi-task and solve problems in a demanding enviroment.
• Costing ability
• Food Hygiene certificate
• Willing to work long hours and on weekends/PH
• Ability to relate to and manage large crowds.