[Order Number: 966899]

Responsibilities

Technical Support & Troubleshooting:

• Provide Level 1/2 technical support for audio products, addressing escalated issues from Level 1 support
• Diagnose and troubleshoot complex hardware and software issues related to audio equipment.
• Assist end users with self-help tools such as FAQs, how-to guides, web shop, and repair portal.
• Work closely with the Customer Service team to resolve customer complaints efficiently.

Customer Service & Sales Support:

• Apply knowledge of audio products and services to process customer inquiries, concerns, and complaints diplomatically.
• Support global key accounts and accounts with special requirements, ensuring high customer satisfaction.
• Handle Customer Inquiries and Support Requests over the phone.
• Remain current on product information and updates to provide accurate guidance to customers.

Requirements

• Candidate must possess at least a Diploma in Electronics, Audio Engineering, or a related field
• Possess electronic knowledge in technical support, preferably with audio equipment or related technologies.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin

EA Personnel Reg. no.: R2197913

EA License no.: 07C5771

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