Job Responsibilities:

• Oversee daily operations, ensuring a seamless and efficient workflow.

• Maintain a clean, professional, and welcoming environment.

• Ensure compliance with safety, hygiene, and regulatory standards.

• Drive revenue growth by achieving or exceeding sales targets.

• Develop and implement strategies to attract and retain clients.

• Monitor market trends and customer preferences to refine service offerings.

• Train, mentor, and support staff to deliver exceptional service.

• Monitor staff performance, conduct regular evaluations, and provide constructive feedback.

• Foster a positive, motivated, and high-performing work environment.

• Ensure adherence to company policies and professional standards.

• Ensure the team delivers exceptional customer service and personalized client care, leading by example to uphold high standards and achieve strong Google reviews.

• Handle customer inquiries, concerns, and feedback with professionalism.

• Build long-term client relationships to enhance loyalty and retention.

• Implement marketing and sales strategies to drive customer engagement and satisfaction.

• Oversee stock management, ensuring proper inventory control and replenishment of skincare products and treatment supplies.

• Monitor financial performance, including budgeting, cost control, and revenue analysis.

• Generate reports on sales, revenue, and operational performance for management review.

Job Requirements

• Minimum GCE 'N' Level, GCE 'O' Level and/or Diploma

• Minimally 3 to 5 years of experience in managing a branch or multiple branches

• Must speak proficiently in English.