Process Improvement and Transformation Specialist (2 year contract)
Job post no longer accepts applications
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED
Job Description:
Who we are looking for:
Competencies & Personal Traits
Working Experience
Education
- Review all system related feedback/escalation, from claim assessors and servicing team
- Work with tech team/Business Analyst to investigate on issue and identify root cause, interim solution and permanent fix.
- Liaise with claim assessors/servicing team to raise remedyforce tickets.
- Keep track of all open ticket and send regular reminders to technical team on open items.
- Prepare and raise all necessary forms for system patching and table lifting/updates.
- Review and sign off all system patching and table lifting/updates.
- Work with respective claims team's representative to gather requirements and feedbacks.
- Work with Team Lead on identified issues raised by claims user and prioritisation of all requests.
- Review and sign off user story.
- Work with different tech team identifying the effort required for each phase of enhancements including testing and set target for deployment timeline.
- Support QA team on test plan creation ,review and sign off test plans.
- Review all test results to ensure the output is consistent with the requirement before providing signoff.
- Sanction creation for all new staff.
- Provide support on outstanding suspense and hospital recoveries.
- Participate in monthly meeting for each team to gather feedback on system related issues.
- Provide updates and training to claims team on system related enhancements.
- Maintenance of data in LifeAsia/Jireh system - panel/non-panel/Extended panel list
- Ensure timely updates of data provided by MOH in system - Clinics, Cancer Drug List, TOSP/ICD Codes
Who we are looking for:
Competencies & Personal Traits
- System related knowledge is an advantage
- Able to work closely with different team
- Ability to work in a fast pace environment with tight deadlines
Working Experience
- Minimum 5 years of experience, a must to have experience in health/shield claims
Education
- Bachelor's Degree
JOB SUMMARY
Process Improvement and Transformation Specialist (2 year contract)
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED
Singapore
a month ago
N/A
Full-time
Job post no longer accepts applications
Process Improvement and Transformation Specialist (2 year contract)
Job post no longer accepts applications