Role:

The candidate will manage a team to deliver outstanding factory-level software solutions to customers, combining available products, software expertise, and custom software solutions.

Responsibilities:

- Serves as a software expert, demonstrating:

• Expertise of the Company and Critical Manufacturing (MES software) products
• Knowledge of SMT and Semiconductor markets
• Leadership in business development for digital products in Rest of Asia region
• Expertise in equipment interface technologies (e.g., Hermes, SECS/GEM, CFX)
• Provision of Operations Information Broker (OIB is the company API) developer training for internal and external customers

- Delivers factory solutions, including:

• Delivery of material logistics and automation projects
• Project managment and consultation for solution design, quotations, installation, testing, acceptance, and support
• Integration with customer MES/ERP systems

- Delivers custom software solutions, including:

• Designing and delivering custom software solutions
• Providing custom integration solutions to MES systems and third-party systems

- Leads strategic planning, prioritization, scheduling, and task allocation for the team

- Provides customer support for technical issues and solutions to ensure customer satisfaction

- Promotes and identifies leads for Critical Manufacturing products (e.g., MES, Factory Automation)

- Maintains database opportunities

- Presents factory solutions topics at global and local sales and service meetings

- Provides price breakdowns and quotations for standard products and custom solutions

- Coordinates with Factory Solution Global and other regions on combined projects, product knowledge, shared technologies, and market trends

- Manages team members' discipline, training, appraisals, and pay reviews

- Perform any other ad-hoc duties as assigned

Requirements:

- Master's or Bachelor's Degree in engineering or related discipline

- Preferably 10 years of relevant working experience

- Experience in direct customer interactions

- Experience in SMT/Semiconductor domain

- Expertise in Software design and implementation

- Skilled in project management and planning

- Strong problem-solving skills, with a drive to deliver profitable projects

- Hands-on experience in customer factories

- Good customer-facing skills

- Experience in leading a team

- Ability to work effectively in a diverse, multicultural environment, across departments and teams

- Willingness to travel domestically and internationally as required