Job Description:

• Conduct outbound calls to existing Singtel customers for contract renewals, upselling of Singtel services.

• Explain available Singtel corporate plans, promotions, and upgrade options.

• Assess customer needs and recommend suitable solutions.

• Handle customer inquiries, objections, and concerns professionally.

• Achieve and exceed individual and team sales targets.

• Maintain and update customer records accurately in the CRM system.

• Maintain and update sales reports on a weekly basis

• Follow up with customers to ensure satisfaction and successful contract processing.

• Stay updated on Singtel products, services, and promotions.

• Adhere to company policies and telemarketing best practices.

• Build good customer experiences by ensuring quick turnaround time

Liaise with Singtel internal departments to ensure timely and smooth provisioning of service.

Job Requirements:

• Minimum Diploma or equivalent.

• Fresher or Junior Level (less than 2 years of professional experience)

• Proven experience in telemarketing, sales, or customer service

• Previous experience or knowledge in in the telecommunications industry is a plus.

• Strong verbal communication and active listening skills.

• Ability to persuade and influence potential customers.

• Proficiency in Microsoft Office Suite.

• Goal-oriented and self-motivated with a strong work ethic.

• Ability to handle rejection and remain persistent.

• Excellent organizational and time management skills.

• Meticulous and able to works with minimal supervision