At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn Hotels & Resorts brand, you're more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for an Quality & Continuous Improvement Manager who is responsible for leading the hotel's Quality and Continuous Improvement (QCI) philosophy within the limits of the policies and procedures of the hotel and IHG

Responsibilities include, but are not limited to:

• Be familiar with the brand standards and audit requirements.
• Know the QEM portal functionality.
• Identify the hotel's gaps
• Be familiar with all Quality & Continuous tools, methodologies, training and IHG resources that
• drive improvement in the Guest Experience metrics and how to use them; these include TQM process improvement and I-Series tools, problem resolution, action planning, Ideas Library, Hotel Solutions etc.
• Provide data-driven and insightful recommendations to GM / department heads on improving Guest Experience:
• Using a variety of formal and informal communications channels, ensure hotel employees are engaged and understand the hotel's Guest Experience quadrant metrics and results:
• Drive submission and ensure execution of relevant action plans for both brand compliance and guest love.
• Facilitate / lead hotel project teams in continuous improvement initiatives using TQM / I-Series methodologies.
• Actively drive sharing of process breakthroughs and transfer of best practices among IHG hotels through Ideas Library / Hotels Solutions and working with IHG Asia Australasia Quality and Continuous Improvement teams.
• Carry out any other tasks/duties as requested by the General Manager

What We Need From You

• Strong analytical skills
• Details-oriented and organized
• Good communications skills, with the ability to communicate in different ways to different employees
• Ability to build good working relationships with different employees and cluster network
• Ability to overcome resistance to change
• Good understanding of continuous improvement tools and / or hotel operations
• Well-versed in Excel, Word and Powerpoint, with advanced skills in Excel preferred

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals

- Birthday Leave on your birthday month

- Monthly LOVE Hour

- Medical, dental & optical benefits

- Insurance Coverage

- 25-50% F&B Discount at restaurants within IHG Singapore Hotels

- Special Employee Rate at all IHG Hotels worldwide

- Room to Grow opportunities

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we'll make sure you'll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.