Job Description:

• Daily monitoring and troubleshooting of our distributed server landscape will be part of the task together with project work.
• Verifying the compliance and integrity of our systems is key to keep a high level of quality.
• Performance optimization and capacity monitoring is as essential as the resolution of end user problems through SAP's internal ticketing system.
• Changes done to our landscape also include updating or creating documentation for level 3 Niche Area service.

1. Windows Server administration:

• Installing, configuring, and maintaining Windows Servers

Pre-requisites:

• Experience Level: Level 3
• Min 5 - 7 years of hands-on experience with Windows Server administration
• Last 2 major versions for all hard- and software
• Expert knowledge of Windows troubleshooting
• Expert knowledge of installation, configuration and troubleshooting of Microsoft cluster Services
• Experience knowledge of MS Hyper-V

2. VMware vSphere administration:

• Installing, configuring, and maintaining vSphere ESXi

Pre-requisites:

• Experience Level: Level 3
• Min 5 - 7 years of hands-on experience with VMware vSphere administration
• Expert knowledge
• vSphere ESXi, Virtual Center and VMware update manager
• virtual machine technology
• vSphere troubleshooting (ESXi & VMs)
• Expert knowledge in troubleshooting on ESX servers using Command line / PowerCLI
• Expert knowledge of storage protocols

3. Server Hardware (HPE preferred):

• Remote management
• Firmware updates and patches
• Guiding hardware upgrades / FRU
• Singapore Data Center support

Pre-requisites:

• Experience Level: Level 3
• 5 years of hands-on experience with server hardware. (HPE preferred)

4. NetApp Storage administration:

• Remote management
• Firmware updates and patches
• Troubleshooting (WAFL/NFS/iSCSI/SMB/CIFs)

Pre-requisites:

• Experience Level: Level 3
• 5 years hands on experience of NetApp storage administration would be beneficial
• Expert knowledge
• PowerShell (ability to read, modify and create scripts)
• ITIL processes and ticket handling
• IT security concepts

5. Azure Cloud Administration:

• Configure, deploy and manage Azure Cloud assets

Pre-requisites:

• Min 1-2 years of hands-on experience in Azure Compute Instance, Storage Accounts, Networking and Managed Databases
• Practical knowledge with managing via Azure CLI, Azure Powershell and Portal
• Basic security contextual knowledge in Azure NSGs, RBAC and API keys

6. Monitoring IT Support Tickets / emails / hotline.

7. Good network knowledge

• Good knowledge of TCP/IP (v4) protocol
• Troubleshooting network connectivity
• Good understanding of router & switch configurations (VLAN/Trunk/ACL)

8. Desired knowledge

• Hands on experience with MS SCOM operations
• Basic Project Management experience
• Vendor support ticket creation and follow-up for Netapp, Microsoft, VMware and HPE