Reservations and Communications Manager
LAGUNA HOTEL HOLDINGS PTE. LTD.
JOB DESCRIPTION
JOB REQUIREMENTS
COMPANY BENEFITS
- To manage the daily operations and efficient running of the Reservations and Communications team.
- Provide direction and leadership to the Reservations and Communications team, leading them to achieve their potential and overall departmental objectives.
- To drive the team to achieve goals (Revenue and Quality targets, i.e. Upselling, GSM, Test calls, etc.) and develop new ideas to improve processes
- Ensure consistent service quality delivery standards are met at all times.
- Communicates effectively with all guests and colleagues.
- Maintain high standards of data quality through training on reservation operations.
- To continuously review technical challenges, work & operational procedures to maintain guest and employee satisfaction.
JOB REQUIREMENTS
- Minimum of 2 years of relevant experience in a reservations (assistant) manager role or a similar capacity.
- In-depth knowledge and understanding of Opera and Microsoft programs.
- Enthusiastic, self-motivated, proactive, and resourceful, with excellent attention to detail.
- Demonstrate excellent presentation, negotiation and communication skills with the customers and other departments.
- Ability to work under pressure.
COMPANY BENEFITS
- Company Transport / Uniform / Duty Meals / Medical, Dental & Insurance Coverage provided
- Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
- Learning & Development Opportunities and Staff Recognition Awards
JOB SUMMARY
Reservations and Communications Manager
LAGUNA HOTEL HOLDINGS PTE. LTD.
Singapore
15 days ago
N/A
Full-time
Reservations and Communications Manager