Job Title - Retail Sales Associate

Job Role Description

The Retail Sales Associate to be responsible for day-to-day operations in an assigned store. He/she will participate in any sales campaigns and in additional, he/she will ensure and deliver a smooth customer experience by aligning the fulfillment of the store's sales target orders.

This job responsibilities shall include but not be limited to:

Job description

• Work closely with HQ teams and Stakeholders.
• Maintain smooth operations & standard of work.
• Ensure excellent customer service experience to customer.
• Upsell wines to customers and cross sell related products.
• Placing the needs and preferences of customers, provide personalized assistance and build strong customer relationships.
• Inform & promote in-house promotions, members program and upcoming events to customer.
• Ensure all customers' enquiries, issues are handled quickly and effectively in a helpful and friendly manner.
• Maintain store cleanliness, visual merchandising, presentation.
• Provide a clean, comfortable, and convenient shopping experience.
• Ensure food hygiene & workplace safety guidelines are strictly followed.
• Manage and maintain the stock on hand inventory, financial or other assets of property of the company to reduce & eliminate any losses or wastage.
• Responsible for accurately processing customer transactions, handling of cash and operating POS system. Attention to detail and accuracy to ensure smooth efficient checkout process.
• Perform checks of the store's count and reconcile cash register, review, and update any necessary reports or documentation before securing the store and leaving for the day.
• Any other operational duties assigned by Management.

Requirements:

• Prior experience in wine sales is preferred or experience in F&B and/or wine bar.
• Passion in wines
• WSET certified/ food & hygiene certificate will be an added advantage.
• Well organized and good team player

Benefits:

• Professional development
• Health Insurance
• Medical benefit
• Staff Discount
• Staff Training
• Sales Commission
• Performance bonus