• Respond to customer inquiries through phone, email, and other communication channels.
• Prepare and process quotations and other sales-related documents for airfreight, seafreight, logistics, and CBT.
• Generate weekly and monthly reports as required.
• Troubleshoot and resolve issues such as damaged cargo, billing discrepancies, and other logistics concerns.
• Coordinate with internal teams, including outdoor sales, operations, finance, and customer service, to ensure smooth operations.
• Support the outdoor sales team in generating new business and maintaining strong customer relationships.

Requirements:

• Positive, proactive, and optimistic attitude.
• Strong communication and interpersonal skills.
• Proficiency in English.
• Willingness to learn, improve, and take initiative.
• Ability to work under pressure and handle overtime when necessary.
• Capable of working independently while also being a strong team player.
• Basic knowledge of Microsoft Excel is an advantage.
• Relevant experience in customer service and the freight forwarding industry is preferred.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270