As a Spa Coordinator, the incumbent will assist the Spa Manager in managing daily operations and ensuring seamless, exceptional guest experience.

Responsibilities:

• Greeting guest warmly and managing inquiries with professionalism.
• Scheduling appointments efficiently using spa management system.
• Promoting spa services, memberships, and retail products.
• Handling transactions, maintaining accurate records, and assisting with inventory management.
• Collaborating with the spa team members to ensure smooth operations and exceptional service delivery.
• Assist the Spa Manager to resolve guest's concerns and acting on feedback to enhance guest satisfaction.

Requirements:

• Minimum N' level Qualifications
• Fresh graduate or 1 year in customer service role, preferably in the spa or wellness industry.
• Excellent communication and multitasking abilities.
• Strong organizational and problem-solving skills.
• Willingness to learn.
• Warm, welcoming, and customer-focused.
• Team-oriented and adaptable to a fast-paced environment.
• Professional demeanor with a passion for wellness and self-care.
• Able to work shift duties, including weekends and public holidays.