Job Responsibilities:

Administrative Support:

• Perform a variety of administrative tasks including accepting tour bookings, managing schedules, handling correspondence, preparing reports, and maintaining records.
• Act as a point of contact for internal and external stakeholders.

Operational Support:

• Outlet onsite attachment to familiarise and keep up to date with operations flow.
• To attend operations related activities.

Communication:

• Draft, edit, and distribute correspondence, memos, and other documents.
• Manage incoming and outgoing communications, including emails, phone calls, and Whatsapp.

Scheduling and Coordination:

• Arrange meetings and/or appointments when required.
• Coordinate and prepare for meetings, including setting agendas, taking minutes, and following up on action items.

Project Support:

• Assist with special projects, research, and compiling data as needed.
• Collaborate with various departments to ensure project deadlines are met.

Data Management:

• Maintain and update databases, ensuring data accuracy and integrity.
• Handle confidential information with discretion and adhere to data protection protocols.

Customer Service (Tour Agencies):

• Address inquiries from Tour Agencies in a professional and timely manner.
• Provide basic customer service and resolve any issues promptly when required.