The Deputy Director (Admin) will be responsible for the development and implementation of operational strategies to ensure efficient and effective implementation and management of service-learning projects.

The incumbent will work closely with the Associate Provost (Undergraduate Education Office/Student Life) to translate the University's aspirations and goals into a set of strategic initiatives and support the implementation of these initiatives within the University.

The Deputy Director will oversee the operations of the SLO and manage the manpower resources to ensure optimal usage and help build the talent pipeline for the unit as a whole. This role involves establishing and maintaining partnerships with external organizations to provide meaningful service-learning opportunities for undergraduate students as part of their graduation requirements.

Responsibilities

• Strategic Planning and Implementation
  
  • Develop and implement strategic plans for the SLO to align with NTU's educational goals and objectives.
  • Oversee the design, development, and execution of service-learning projects and programs to meet students' graduation requirements on a timely basis.

• Partnership Development
  
  • Identify and establish partnerships with external organizations, including national agencies, community partners, and social service agencies.
  • Negotiate and formalize agreements with partner organizations to ensure mutually beneficial collaborations.

• Operational Efficiency and Resource Management
  
  • Lead efforts to ensure that the operation of the SLO runs efficiently and effectively while taking into account the quality of services provided.
  • Ensure proper allocation of resources within the SLO.
  • Lead efforts to develop the infrastructure and relevant resources including administrators and tutors capability building, and business development initiatives so as to fulfil the present and future needs of the SLO.
  • Lead efforts to formulate the manpower plans for the SLO while taking into account the recurring cost of operations.
  • Lead efforts to identify and assess issues that can impact the efficiency and cost effectiveness of the SLO and thereafter put in place relevant measures.

• Operational Management
  
  • Manage the day-to-day operations of the SLO, including administrative tasks, budgeting, and resource allocation.
  • Ensure the smooth coordination and running of service-learning projects, including scheduling, logistics, and coordination with students' schools and partnering organizations.
  • Ensure the accurate, complete and timely compilation, processing and finalization students' marks on their completion of service-learning projects, and addressing students' queries and requests for review and/or appeal of service-learning course results.
  • Ensure continuous improvement of SLO operations in terms of efficiency and effectiveness, and service-learning courses in terms of instructors' and students' learning experience and outcomes.

• Student Engagement and Support
  
  • Oversee the recruitment, training, support, and completion of students participating in service-learning projects.
  • Provide guidance, mentorship, and assistance to students, fostering their personal and professional development through service-learning experiences.
  • Support the investigation and/or disciplinary actions required for students' academic integrity offences and misconduct in service-learning projects.

• Quality Assurance and Evaluation
  
  • Develop and implement assessment tools to evaluate the effectiveness and impact of service-learning projects.
  • Monitor and report on the progress and outcomes of service-learning initiatives, ensuring continuous improvement.

• Team Leadership and Collaboration
  
  • Lead and manage a team of staff and faculty involved in service-learning projects.
  • Foster a collaborative and supportive environment within the SLO and with other departments at NTU.

• Community Engagement and Advocacy
  
  • Promote the value and impact of service-learning within the NTU community and beyond.
  • Advocate for service-learning as a key component of NTU's educational mission and engage stakeholders in supporting service-learning initiatives.

• Professional Development
  
  • Stay informed about best practices and emerging trends in service-learning and community engagement.
  • Participate in professional development opportunities to enhance skills and knowledge relevant to the role.

Requirements

• Master's or PhD in a relevant field such as education, social work, or public administration.
• Should have about 8-10 years of experience in a Managerial capacity and preferably 3-5 years in managing and leading large teams.
• Demonstrated experience in service leadership and effective strategic thinking and decision-making capabilities in current or previous roles
• Extensive experience in managing service-learning or community engagement programs.
• Proven track record of successful partnership development and management.
• Experience in higher education administration is preferred.
• Strong understanding of the principles and practices of service-learning.
• Ability to work collaboratively with diverse stakeholders.

Personal Attributes

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to build and maintain effective partnerships.
• Passion for community engagement and service-learning.
• Strategic thinker with the ability to implement practical solutions.
• Commitment to continuous improvement and innovation.
• Able to influence and develop rapport with ease across a broad range of stakeholders and communicate with clarity, conviction and confidence.
• Able to engage stakeholders with corporate and community partners, fostering trust and alignment.
• Create a learning environment that ensures people development and career growth.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU