The Workplace Ambassador is responsible for ensuring efficient facility management and delivering exceptional customer service within the office environment. Key duties include routine maintenance of office spaces, enforcing cleanliness policies, managing office supplies, overseeing the operation of bistro machines, and coordinating locker arrangements. This role also involves reception and hospitality services, handling inquiries, guiding guests, maintaining visitor logs, updating signage, and collecting user feedback. Additionally, the ambassador provides a premium experience for conference suite guests, anticipating client needs and maintaining service standards. Candidates should have at least three years of customer service experience, proficiency in Microsoft applications, and the ability to work both independently and as part of a team. Desirable qualifications include first aid certification and experience in security management and event organization.

Work Dynamics - Integrated Facilities Management

Housekeeping / Logistics

• Daily routine checks and maintenance of the following:General office areas
  Meeting rooms
  Workstations
  Mail collection
  Cabinets
  Toilets
  Enforcement of clean desk policy
• Management of office supplies:Stationery
  Copiers & printers
  Confidential document box
  VC/AV system
  Telephone line and cables
  Office keys
• Management of bistro machine & supplies:Coffee machine
  Water dispenser
  Cups & cutlery
  Paper towels
  Fridge
  Pump servicing (sink)
• Oversee and manage lockers arrangements and users' lists;
• Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level); and
• Lost & Found management.
• Reception / Hospitality ServicesAnswer all incoming calls and handle inquiries whenever possible;
  Provides prompt response to guest/clients request (no longer than 24hours);
  Introduction of space and ushering of guests to their respective event spots
  Monitoring visitor/space logbook;
  Maintenance of key contact lists;
  Ensure signages are constantly being updated;
  Sorting and handing out mails; and
  Constantly gather feedback from users to see how we can further improve our space offerings.

Provide elevated human experience to user for conference suite

• Create a premium, welcoming and hospitable experience for conference suite Guest
• Foster a sense of community and create happiness for their guest
• Anticipate client needs through observation to create memorable experiences
• Execute premium service standards and readiness to meet expectation
• In-dept. knowledge of Wine, Spirts & Beverage

Sound like you? To apply, you need to be a:

• Minimum 3 years proven work experience in a customer service capacity;
• Able to work independently and as part of a team;
• Ability to identify and track relevant community KPIs;
• Proficient in Microsoft applications;
• Customer service oriented with good verbal communication skills;
• Attention to detail and a pleasant personality; and
• Able to work overtime (OT) during event periods where required.

Other Requirements (good to have)

• A first aid certificate;
• Knowledge on HSSE, risk assessments;
• Experience in security management; and
• Experience in assisting to organize events