Key Job Purpose:

• Work with Business functions’ business process owners (BPOs) to implement in-house business application software together with Business Application Management (BAM) team and other BPE Leads.
• Review and implement appropriate change requests for in-house business application software.
• Provide post-implementation support to end users of business applications.
• Develop any process enhancements and improvements.
• Managing multiple ongoing projects and its stakeholders related to Process Enhancements.

Job Responsibilities:

Part of an implementation team to implement in-house business application software:

Participate in business blueprints and designs for in-house business applications and ensuring -

• appropriate cross-functions and cross-affiliates reviews of such business blueprints
• the maximum level of global and region standardization that is possible
• adherence to corporate governance framework
• the processes are efficient across business functions and does not impede other functions from carrying out their activities after implementation.
• Liaise with BPOs to ensure the blueprints and designs are appropriate and suitable to address operational needs whilst ensuring such business blueprints adhere to corporate governance framework.
• Work with BPOs to develop and/or change business processes as appropriate to ensure success of business application implementation.
• Support integration testing, user acceptance testing, end-user training and go-live support.

Review and implement appropriate in-house business application software change requests:

Review change requests received from users with BAM to ensure that such change requests are appropriate and suitable for operational needs whilst ensuring -

• the maximum level of global and region standardization that is possible
• adherence to corporate governance framework
• the processes are efficient across business functions and doesn’t impede other functions from carrying out their activities after implementation.
• Work with BPOs in reviewing business blueprint deviations and amendment the change requests or business process with requestors, users and BAM.
• Develop and/or change business processes as appropriate to ensure success of change requests implementation.
• Support integration testing, user acceptance testing, end-user training and go-live support.

Provide post-implementation support to super-users:

• Create and implement programs that will provide refresher trainings to end-users in usage of business applications.
• Create and implement programs on-boarding new users by providing the appropriate trainings in usage of the business applications.
• Adequately address “how-to” queries from end-users.
• Adequately support users in handling complex transactions in the business applications.
• Escalate to BAM, cases that requires BAM intervention.

Review and develop any process enhancements and improvements.

Regularly review business processes (independent of any in-house business application softwares) with BPOs to improve on -

• Process efficiency
• Address corporate governance concerns
• Address external regulatory concerns
• Work with BPOs to develop and/or change business processes as appropriate to ensure success of business processes changes implementation.

Any other additional related responsibilities and project as required by Superior

Job Requirements:

• Minimum Diploma or Degree in related discipline
• At least 5 - 6 years of relevant experience in SAP ECC or SAP S/4 HANA
• Possess good knowledge in Supply Chain Management Operations.
• Excellent oral and written communication skills in English
• Detail-oriented, Stead-fast, Self-motivated, Proactiveness