Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

Manages the team to ensure timely & accurate completion of daily operational work and prompt follow up on outstanding issues. Review processes and drive improvements to enhance the performance of the team.

Responsibilities

• Perform timely fulfilment of requests & updates in Bank's operating systems within specified Service Standard, timely & accurately
• Identify operational risks and implement measures to address/mitigate the risk
• Lead & drive the team on process improvement in providing ideas/initiatives in digitization and automation
• Establish and maintain effective relationship & partnership with key internal & external stakeholders.
• Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights.
• Initiate business and operations stakeholders to eliminate existing process frictions in realizing Different Kind of Ops strategy
• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
• Provide User Requirements & perform User Acceptance Test/Live Verification on initiatives/production fixes
• Ensure timely updates of PRMs and SOPs and ensure prompt communication to team
• Support area manager on project/initiatives, engage & coach team on process improvements to drive team's performance & manage team's performance

Requirements

• Experience in financial institutions with minimum 6 years of regulatory & banking operations knowledge
• Knowledge of the bank's core operating systems, control standards or Cards & Unsecured Loans product domain is an added advantage
• Able to work independently as well as a team player
• Strong analytical skills, self-driven and proactive, and able to work under stress
• Demonstrate good communication and presentation skills
• Organised and meticulous, with an eye for details
• Proficient in Microsoft office especially Microsoft Power Point and Excel
• People Manager experience and exhibits good People Management skills
• Demonstrated experience on analytic experience with large amount of data, have develop and implemented models for industry with demonstrable impact and proven tracks records

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.