At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Reservations Officer to join our team!

Key Responsibilities:

• Handling reservations inquiries via phone, email, and online platforms.
• Providing information about room availability, rates, and packages to potential guests.
• Assisting guests in making reservations, modifications, or cancellations.
• Ensuring accurate and timely entry of reservation data into the booking system.
• Providing excellent customer service to enhance guest satisfaction.

Requirement:

• Previous experience in a similar role within the hospitality industry is preferred.
• Strong communication skills, both verbal and written.
• Exceptional customer service and interpersonal skills.